Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Submit a consultation request form
• Contact us via phone or email
• Upload documents or photos related to your violation
• Subscribe to our newsletter

This information may include your name, email address, phone number, property address, and details about your code violation.

2. How We Use Your Information

We use the information we collect to:

• Provide our code violation resolution services
• Communicate with you about your case
• Send you updates and educational content (with your consent)
• Improve our services and website
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To trusted partners who assist us in providing services (contractors, city officials) under strict confidentiality agreements
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission
• Secure file storage systems
• Access controls and authentication
• Regular security assessments

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• File a complaint with supervisory authorities

6. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookie settings through your browser preferences.

7. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@permitpatch.com
• Phone: (323) 591-3717
• Address: 123 Main Street, San Diego, CA 92101

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.